Frequently Asked Questions
Online Giving is a new option that has recently been added to our website. Here are a selection of questions and answers that may be of assistance. Should you have any other questions, please use the Contact Us button at the bottom of this page and we shall be in touch.
Question: What is the ‘Online Giving’ button?
The ‘Online Giving’ button allows you to give or make an event payment via our website by debit card or credit card. There are other ways to give, such as electronically (i.e. EFT) from a bank account which is a different process. Full details of the different ways you can give are detailed here.
Question: Can I select where where my payment should be directed?
Yes. When you complete the payment form you can select one of: Main Offertory, Mission Giving, Building Fund or Event Payment. For a limited time each year there is also the option to select SRE Tax Deductible Donation.
Question: Transaction fees / What does ‘Cover fees’ mean?
Each transaction made through Online Giving is subject to a small transaction fee (30 cents + 1.9%) by the third-party processing gateway. If you select ‘Cover fees’ then this transaction fee will be added to your giving amount. If not selected, then the transaction fee will be deducted from the amount received by church.
Question: What does ‘Setup automated giving’ mean?
This is an option you can select on the payment form to set a recurring payment. If selected, payment frequency can be one of: Every Week, Every 2 Weeks, Every Month or 1st & 15th Monthly. When selecting this option you choose the specific day of the week or date in the month for the payment to occur.
Question: Is there a separate giving App?
Yes. If you wish to give online but would prefer to install an app rather than use the website, you can download and install the Tithe.ly app from here. Once installed, search for Rouse Hill Anglican Church in the Find Church bar, and then select Give.
Question: Who processes the online giving payments?
We use Tithe.ly as the online payment gateway. Tithe.ly is used by more than 10,000 churches across Australia, UK, USA, Canada, Singapore, Japan, Hong Kong and New Zealand.
Question: Is paying online secure?
Yes. All financial information is handled by Tithe.ly and is encrypted and stored by their banking partner to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry. Additionally, Tithe.ly forces HTTPS for all transaction services using TLS.